Services
Technology Support You Can Count On
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Remote Repair
Your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Support Coverage
We’re available to communicate with you in whichever manner best fits your lifestyle.
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Proactive Care Memberships
We discover a problem and fix an issue BEFORE you notice.
What Can We Monitor?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
What Can't We Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Monitoring Plans
Basic Service Plan
- 24-hour monitoring account with central station
- Cellular communicator (if needed)
- Alarm event text or e-mail messaging (if desired)
- Note: Other repair parts and labor are not included
Bronze Service Plan
- Basic monitoring plan, plus:
- Free annual service check with free system battery replacement
- Note: Other repair parts and labor are not included
Silver Service Plan
- Bronze service plan, plus:
- Free biannual service check and annual system battery replacement
- Replacement of defective alarm sensors, labor included
- Note: Other repair parts and labor are not included
Gold Service Plan
- Silver service plan, plus:
- Free annual service check with free system battery replacement
- Free replacement of defective alarm system, labor included
All accounts are monitored by the EMERgency24 national monitoring service. EMERgency24 has been a leader in the alarm monitoring and security industries since 1967. Offering the widest variety of security monitoring services, we are consistently rated as the "most preferred" in surveys of alarm installation companies.