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Services

Technology Support You Can Count On

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

Service Plans Monitoring Plans

Remote Repair

Your system will be accessed remotely and oftentimes repaired without a service call.

24/7 Support Coverage

We’re available to communicate with you in whichever manner best fits your lifestyle.

App Control Icon App Control

You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

Proactive Care Icon Proactive Care Memberships

We discover a problem and fix an issue BEFORE you notice.

What Can We Monitor?

What Can We Monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.

What Can't We Monitor?

What Can't We Monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Service Plans

  • Basic Service PlanNo Subscription No after‑hours support Support 9:00 AM – 5:00 PM, Monday - Friday
  • Silver Plan$27.9924/7 Email, Text and Chat Support We’re available to communicate with you in whichever manner best fits your lifestyle. App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. Discounted Service Call Rates If we can’t solve your issue remotely, you’ll receive a 20% discount off our normal service rates. Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
  • Gold Plan$49.9924/7 Email, Text and Chat Support We’re available to communicate with you in whichever manner best fits your lifestyle. App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. Discounted Service Call Rates If we can’t solve your issue remotely, you’ll receive a 20% discount off our normal service rates. Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call. Proactive Monitoring We’ll proactively monitor your technology system and troubleshoot potential issues before they arise. 24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians. Priority Service We’ll prioritize you to the front on the queue. You’ll receive 20% off our normal on-site service rates if we can’t solve your issue remotely.
  • Platinum Plan$99.9924/7 Email, Text and Chat Support We’re available to communicate with you in whichever manner best fits your lifestyle. App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. Discounted Service Call Rates If we can’t solve your issue remotely, you’ll receive a 30% discount off our normal service rates. Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call. Proactive Monitoring We’ll proactively monitor your technology system and troubleshoot potential issues before they arise. 24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians. Priority Service We’ll prioritize you to the front on the queue. You’ll receive 30% off our normal on-site service rates if we can’t solve your issue remotely. Post Tune-Up Tutorial We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wire managed cleanly and any upgrade recommendations made proactively. Same Day On-Site Service Available (Premium Rates Apply) Annual On-Site Health Check and Tune Up Includes Device Firmware Updates, Device Cleanings (fingerprints, dust, and debris), Follow-Up Wire Management, etc.

Monitoring Plans

  • Basic Service Plan$40.00/month(Billed at $120/quarter) 24-hour monitoring account with central station Cellular communicator (if needed) Alarm event text or e-mail messaging (if desired) Note: Other repair parts and labor are not included
  • Bronze Service Plan$60/month(Billed at $180/quarter) 24-hour monitoring account with central station Cellular communicator (if needed) Alarm event text or e-mail messaging (if desired) Free annual service check with free system battery replacement Note: Other repair parts and labor are not included
  • Silver Service Plan$80.00/month(Billed at $240/quarter) 24-hour monitoring account with central station Cellular communicator (if needed) Alarm event text or e-mail messaging (if desired) Free biannual service check and annual system battery replacement Replacement of defective alarm sensors, labor included Note: Other repair parts and labor are not included
  • Gold Service Plan$100.00/month(Billed at $300/quarter) 24-hour monitoring account with central station Cellular communicator (if needed) Alarm event text or e-mail messaging (if desired) Free annual service check with free system battery replacement Free replacement of defective alarm system, labor included